Revolutionizing the CPQ Experience for Faster Sales

Are you tired of the lengthy, error-prone process of configuring, pricing, and quoting complex products? Do you struggle to keep track of all the materials and assemblies involved in your manufacturing process? If so, you're not alone. Many companies in the elevator industry face similar challenges, but one company is rising above them all with the help of CPQ software.

Swift Lifts, a manufacturer of home elevators, was facing a multitude of challenges in their sales process. With so many possible combinations of elevator features, they were struggling to keep track of all the details and ensure accurate quotes. Their previous method of using PDF templates and order-takers was time-consuming, error-prone, and could not keep up with the demand of their global market.

Although Swift Lifts' elevators are designed to fit into any type of interior design style, their product is complicated due to the many combinations of colors, travel height, and doors. As a result, it was challenging for customers to understand what they were buying and to understand the prices. Additionally, the elevator industry is highly regulated, with both European and local building and safety regulations to follow.

Because of these challenges, Swift Lifts needed a solution that would streamline their sales process and provide accurate quotes for their customers. That's when they turned to CPQ software. By implementing a CPQ system, Swift Lifts was able to eliminate their order-taking department and provide accurate quotes in a fraction of the time.

The solution was to use Tacton CPQ, a powerful configurator that could keep track of all the different combinations of elevator features and ensure accurate pricing. With Tacton CPQ, Swift Lifts was able to launch new features with ease and simplify their internal processes.

Since Tacton CPQ was implemented, Swift Lifts has seen a significant improvement in their quoting volume and speed of creating quotes. They have also saved on labor costs and improved their response time, which is now close to zero. Moreover, Swift Lifts has been able to use the system to simulate different kinds of adjustments to the price model when maintaining and updating the product.

While it may be challenging for homeowners to understand what they're buying, Swift Lifts' CPQ software ensures that they receive the right product and that the product works correctly upon delivery. Without the CPQ configurator, this would be too complicated, and the process would be time-consuming and prone to errors.

In conclusion, Swift Lifts was able to revolutionize their sales process by implementing CPQ software. The CPQ system helped them streamline their sales process, provide accurate quotes in a fraction of the time, and save on labor costs. With the CPQ configurator, Swift Lifts was able to simplify their internal processes and ensure that customers received the right product. By using Tacton CPQ, Swift Lifts was able to take their business to the next level and revolutionize the elevator industry.

Read the full Swift Customer Story here (link).