Scania, a leading supplier of sustainable transport solutions, was facing a problem. They were struggling to keep up with the demands of customized vehicles that met the exact needs of their customers. The configuration process was complex, time-consuming and prone to errors, which not only resulted in additional cost but also impacted customer satisfaction.
Customers were not happy with the errors and misconfigurations, and Scania knew they needed to find a solution to this problem. They began to search for a way to improve their internal operations and create a one-of-a-kind customer journey.
This was 12 years ago.
That's when Scania met Tacton, a company specializing in powerful configuration technology.
Together, they set out to solve Scania's problem by simplifying their product configuration process. They implemented a configurator directly on their website, utilizing guided selling to interact with customers and find optimal solutions based on their needs. This approach enabled Scania to provide a seamless experience for customers, regardless of their product knowledge.
The result of this collaboration was a significant improvement in Scania's internal operations, increased customer satisfaction and reduced costs. Scania was able to put their customers first and provide them with the perfect product.
This partnership between Scania and Tacton serves as a shining example of how companies can use technology to drive positive change and make a real impact on their industry.
Read more at the Tacton blog.
The successful implementation of Tacton at Scania was not only a result of the powerful technology itself, but also the invaluable guidance and support provided by the team of experienced consultants. Their expertise and dedication were instrumental in ensuring the smooth and successful implementation of the software, and ultimately in driving the positive results that Scania has seen.
This expertise is now part of the cpq.se team :)