The CPQ Blog

How to Win in Negotiations Without Losing the Relationship

Written by Magnus Fasth | Feb 5, 2025 5:45:46 PM

Let’s talk about deals—big ones, small ones, and the ones that go terribly wrong. Whether it’s a high-stakes trade agreement or a complex B2B sale, there are two ways to negotiate:

  1. Distributive Bargaining – A zero-sum game where one side wins and the other loses. Think of it as splitting a pie—every bite you take is a bite the other side doesn’t get.
  2. Integrative Bargaining – A collaborative approach where both sides find ways to expand the value of the deal. Instead of fighting over one pie, you figure out how to bake a bigger one together.

A Tale of Two Trade Deals

Let’s imagine two countries negotiating a trade deal. One country—let’s call it "Bigland"—decides to impose heavy tariffs on imported steel. Bigland’s leaders say, "This will make our steel industry stronger!" But they forget one thing: The other country, "Smallerland," also has options.

  • Instead of buying Bigland’s steel, Smallerland turns to a third country, "Metalopia," for supplies.
  • Bigland’s manufacturers, who relied on Smallerland’s business, now struggle to sell their products.
  • In retaliation, Smallerland raises tariffs on Bigland’s agricultural exports, hurting Bigland’s farmers.
  • What started as a “winning” strategy quickly turns into a lose-lose mess.

This is distributive bargaining in action. Bigland treated the deal as a one-time fight, not realizing that trade relationships are long-term.

Now, let’s look at how a smarter approach—integrative bargaining—could have played out.

  • Instead of slapping on tariffs, Bigland negotiates a deal where its steelmakers partner with Smallerland’s construction firms.
  • In return, Smallerland gets better financing for infrastructure projects, creating demand for Bigland’s steel.
  • Both sides win: Bigland’s steel industry thrives, Smallerland gets better roads and bridges, and the relationship strengthens.

Sounds obvious, right? Yet businesses make this mistake all the time—especially in sales.

Why This Matters in B2B Sales

Imagine a manufacturer selling complex industrial equipment. A distributive approach would focus only on price:

  • The customer pushes for a discount.
  • The sales team pushes back.
  • The customer threatens to go to a competitor.
  • The deal either collapses, or the seller caves and loses margin.

A smarter, integrative approach looks more like this:

  • Instead of price fights, the sales team focuses on value.
  • They explore ways to adjust the configuration to fit the customer’s needs without sacrificing profit.
  • They offer flexible payment terms, bundling, or service agreements that make the deal better for both sides.

This is exactly where CPQ (Configure, Price, Quote) software makes a difference. Instead of reducing every deal to a simple price war, CPQ helps sales teams build offers that make sense for both sides—faster, smarter, and with fewer mistakes.

So, whether you’re negotiating global trade or closing a B2B deal, the same rule applies: Stop fighting over the pie. Start baking a bigger one.

And if you want to learn how CPQ can help you do that, let’s talk.